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Shipping and feedback policy

Shipping and feedback policy


Deliveries are made to the address indicated in the order form which can only be in the agreed geographic area.

In the event of damage during transport, the reasoned protest must be formulated with the carrier within three days of delivery.

Shipping times are only given as an indication; If these exceed 15 days from the order, the sales contract may be terminated and the customer refunded.

Return policy

Our policy lasts 14 days. If 14 days have passed since your purchase, we unfortunately cannot offer you a refund or an exchange.

We reserve the right not to reimburse the customer in some cases:

- any returned article which is not in its original state, which is damaged or which presents certain missing documents for reasons which are not due to an error on our part.

-And article which has returned more than 14 days after delivery.

Shipping to return a product

To return a product, you must send it by post to: 346 avenue du Petit Barthélemy, Building C, 13090 Aix-en-Provence.

You will be able to pay your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return costs will be deducted from it.

Depending on where you live, the time required to receive your exchange product may vary.

If you ship an item worth more than $ 75, you should consider using a delivery service that allows you to follow the shipment or subscribe to delivery insurance. We do not guarantee that we will receive the article you turn to us.

Once we have received and inspected the article returned, we will send you an email to confirm that we have received it. We will also inform you of our decision regarding the approval or rejection of your refund request.

If your request is approved, then your refund will be processed, and a credit will be automatically applied to your credit card or to your original payment method, within a certain number of days.

Late or missing reimbursements (if applicable)

If you have not yet received your refund, please consult your bank account again.

Then, contact the entity issuing your credit card, because there could be a deadline before your refund is officially displayed.

Then contact your bank. There is often a necessary processing period before a refund is displayed.

If after doing all of these steps, you have still not received your refund, please contact us at

Exchanges (if applicable)

We only replace an article if it is defective or damaged. If in this case you wish to exchange it for the same article, send us an e-mail to and send us your article to: 346 avenue du Petit Barthélemy, Building C, 13090 Aix-en-Provence ..


All complaints, exchange or refund requests must be made by post to the following address: 346 avenue du Petit Barthelemy, building C, 13090 Aix en Provence, within 2 months of delivery.

The orders

How to track my order ?

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When your package is sent from our region, you will receive a confirmation email with a tracking number to be used on the distributor's website. However, he can hide in unwanted letters. If however, you do not have visibility, do not hesitate to contact us by email

What is a Franco?

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The term Franco (or franc of port) is used in commercial language in order to describe the deliveries during which the sender and not the recipient covers the cost of the transport of goods.

The prices are defined to obtain a just price for our producers and promotes short circuits since all our products are regional. The Cabri d'Or is advisable to give a delivery to the customer from a certain amount in order to promote and stimulate the discovery of new plants and herbs.

Plants and their virtues

The virtues of plants

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There are more than 330,000 known and currently identified plant species in the world, including a few hundred which are distinguished by their medicinal virtues. These particular plants enter into the composition of remedies used in phytotherapy and aromatherapy.

The Cabri d'Or therefore looked at some of these virtues associated with the plants of our regions, sometimes unsuspected. It should be noted that if virtues are associated with plants, these must be consumed with discernment. Like any food, there may be contraindications according to your profile, your allergies etc. Do not hesitate to request a medical advice to clarify the doubts you may have.

As we say by us "at any time, its plant and to anyone its quantity".

How do you design your recipes despite the diversity of plants?

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Essays, tests and more tests. We also inspired ourselves a lot on what was done on the internet and general knowledge. The use of Provence herbs on grills, a tomato pie or on a raw vegetable salad always has its small effect.

We also rely on the advice of our followers, do not hesitate to tell us about your suggestions and your experiences. We will be happy to try it ourselves and share it with the community.

Catalog of dried organic dried herbs and plants

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Find our "Flipbook" catalog which refer all dried herbs and aromatic plants by clicking here.

For professionals, you can contact us here For a first contact and possibly work on a partnership.

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